Everything you need to know before your escape. Can't find your answer? Contact us.
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An escape room is a live, immersive adventure game. Your team gets 60 minutes to find clues, solve puzzles, and complete a mission inside a themed room.
No — you're never truly locked in. Doors can be opened at any time for safety, and our game masters monitor every session.
Never. All our games are fully private — your group gets the room to yourselves, always.
Most rooms are great for ages 10+ with adults. The Other Side is strictly 18+. Zombie Lab is recommended 12+.
Call us at +1 (786) 630-3330 or reply to your confirmation email at least 24 hours before your game and we'll move you free of charge.
Full refund or free reschedule with 24+ hours notice. Inside 24 hours, we'll do our best to move you to another slot.
Please arrive 15 minutes before your time slot for check-in and a quick briefing. Late arrivals may have shortened game time.
Yes, when rooms are available — but weekends fill up fast, so we strongly recommend booking online.
Comfortable clothes you can move in. Some rooms involve crawling or reaching — sneakers beat heels every time.
Absolutely. Your dedicated game master watches your progress and can send hints whenever your team is stuck — unlimited.
Phones stay outside the rooms to protect the surprises — but we'll take a free team photo for you afterward.
Only The Other Side (18+) and Zodiac lean into horror. Most rooms are adventure-themed with zero jump scares.